Salesforce may call the other system or external system can call to salesforce.
Inbound Web Service
Inbound web service is when Salesforce exposes SOAP/REST web service, and any external/third party application consumes it to get data from your Salesforce org. It is an Inbound call to Salesforce, but outbound call to the external system. Here, Salesforce is the publisher, and external system is the consumer of web services.
For Inbound integration, the Salesforce developer is responsible
to provide the REST URL and Request format to 3rd party in case of
REST API, and WSDL file in case of SOAP API and external application will consume
the services.
Outbound Web Service
Outbound web service is when Salesforce consumes any external/third party application web service, a call needs to send to the external system. It is an Inbound call to the external system, but an outbound call to Salesforce. Here, the external system is the publisher of web services and Salesforce is the consumer.
For Outbound integration, Salesforce developer will get REST URL or WSDL file from external application and will hit the REST URL by HTTP request in case of REST API, generate the apex class from WSDL file for SOAP API
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Brands will need to reach out to individuals via their phones as long as they use them.
ReplyDeleteTraditional phone support might appear old-fashioned, but they remain
one of the most-used ways to provide customer service.
what is inbound and outbound calls
the phone give the most "human" touch to the customer experience after a face-to-face encounter.
What is Call Center
Call centers are a group of individuals that are equipped
with the latest technology to direct, monitor and manage
the effectiveness of phone calls made or received by a company or company.