What is CRM?

CRM( Customer Relationship Management) is used to build a good relationship with the customer.
CRM Model is used to manage the organization's interactions

• Phone calls
• Emails
• Meetings
• Social Media

with Customer and prospects pertaining to Sales, Marketing, support.

Goals of CRM:

• Increase in Sales revenue
• Increase visibility between departments
• Decrease operating costs.
• Streamline business process